print queue is full of jobs that I want to cancel. I get a message that I have to be administrator

[RobynChaMBERLIN]

HELP WITH STUCK PRINT JOBS

[Kuroi_Kenshi]

Hi @RobynChaMBERLIN,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Access the Print Queue

• Press Windows + R to open the Run dialog box.
• Type control printers and press Enter.
  • Locate your HP Photosmart 6510 B211a printer in the list of devices.
  • Right-click on the printer and select See what's printing.

Cancel Stuck Print Jobs

1. Open Print Queue Window:
   • In the print queue window, you should see a list of all pending print jobs.
2. Cancel Individual Print Jobs:
   • Right-click on each print job and select Cancel.

Stop the Print Spooler Service (Requires Administrator Access)

• Press Windows + X and select Command Prompt (Admin) or Windows PowerShell (Admin).
  • In the command prompt window, type net stop spooler and press Enter.
  • This command stops the print spooler service, effectively halting all current print jobs.
  • Open Windows File Explorer and navigate to: C:\Windows\System32\spool\PRINTERS.
  • You may need administrator permissions to access this folder.
  • Delete all files in this folder to clear the print queue.
  • Return to the command prompt and type net start spooler and press Enter.
  • This command starts the print spooler service again.

Restart Printer and Computer

• Turn off your HP Photosmart 6510 B211a printer, wait for 30 seconds, and turn it back on.
  • Restart your computer to ensure all services are running correctly.

1. Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

1. Update Printer Drivers:
   • Ensure your printer drivers are up to date. You can download the latest drivers from the HP Support website.

Additional Troubleshooting Using HP Smart App

• Download the HP Smart app from the Microsoft Store.
  • Open the app and connect it to your HP Photosmart 6510 B211a printer.
  • Use the app's diagnostic tools to check for any issues with the print queue.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,