printer 6978 ink smears & runs when printing on photo paper

[farleft]

When printing on photo paper the ink looks grainy, then starts to run and smear.  I have new ink. 

[sandytechy20 · Accepted solution]

@farleft

Welcome to HP Forums, I see that you are getting print quality issues while printing on photo paper.

I am eager to assist you.

• Did you do any changes in the printer driver?
• Did you change the paper type while printing on photo paper?
• Are you able to print fine on regular A4 paper?

Meanwhile, follow the below steps to fix this issues.

1. In the software application you are trying to print from, click File, and then click Print.

   The Print window opens.

2. Open the Properties dialog box.

   Depending on the software application, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

3. Depending on your print job, you might consider modifying the following settings:

   • Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.

   • Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include Best, Normal, and Draft modes.

   • Paper Size: Change the paper size to the photo paper you are using.

4. After selecting the print settings, click OK to apply the settings, and then click Print.

Update the printer firmware 

Here is the link for HP document with the steps to update the printer firmware:- https://support.hp.com/us-en/document/c02919168

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Let me know how it goes.

Cheers.

[Jeet_singh]

@farleft

We haven’t heard from you.

This post is with reference to the thread you had recently created at HP Forums about your HP Printer.

We would like to know if the information provided was helpful and if the issue is resolved.

For further assistance, feel free to reply to the public post.

And Thank you for being a Valuable Member of our HP Family.

If you would like to thank us for the efforts to help you, feel free to click on the “Accept as Solution” button on the public post. That’ll help us and others see that we’ve got the answer!

[farleft]

Can't see the accept button but your solution worked. Thanks. 

[sandytechy20]

@farleft

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is resolved.

Feel free to contact us in future if you need any assistance.

Cheers.