printer HP photosmart 5520 printer saying the magenta cartridge is missing or damaged tried 2 new

[carol85]

My printer HP photosmart 5520 saying the magenta cartridge is missing or damaged tried 2 new cartridges getting same message can someone please help me

[Kumar0307]

@carol85, Welcome to the HP Support Community!

Make sure you are using compatible ink cartridges for the printer. Refer to this document to find out.

Reset the printer

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Try to print. If the issue persists, continue to the next step.

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Perform step 1 and 2 from this document.

Let me know how this goes.

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