printer M209dw is supposed to show me the color purple to print, but only going to white

[Nazz3]

Lazer Jet printer  M209dw - supposed to show me the color purple to print - only goes to white. Thought it might be out of ink,  still on cartridge that came with it when I bought it. Changed the cartridge. Started whole system again. Printer still goes to white - don't have anything that tells me what that means. Have paper in machine ready to go. Nothing caught in it.

[A_Gayathri]

Hi @Nazz3,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue where the printer isn't producing the expected color, specifically purple. Given that you already replaced the cartridge, here are a few steps you can follow to troubleshoot:

• Check the Cartridge Compatibility: Ensure the new toner cartridge is compatible with the HP LaserJet M209dw. Some third-party or refilled cartridges may not work correctly, even if they fit.
• Print a Diagnostic Page: Try printing a test page directly from the printer's menu. This can help identify if the issue is related to the toner, printer settings, or the file you're trying to print.
• Update Printer Firmware: Make sure the printer's firmware is up to date. Outdated firmware can sometimes cause printing issues. Update the firmware on an HP printer
• Clean the Printer: A Toner may have built up inside the printer. Run a cleaning cycle or manually clean any accessible parts. You can use a soft, lint-free cloth to wipe away any excess toner from inside.
• Check the Color Settings: Double-check the print settings on your computer. Ensure that the document you're trying to print is set up for color printing and not set to grayscale.
• Check the Printer's Color Calibration: Some printers allow you to calibrate colors to ensure accurate prints. Refer to the printer’s manual or control panel for calibration options.
  
  If the printer still doesn't print in color after following these steps, there may be an internal issue with the toner drum or a setting preventing the correct color from being processed

I hope this helps. 

Take care and have a good day.

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