printer alignment- new cartridge will not align does not see page- tried everything

[cathy92064]

put in new ink now it will not align tried unplugging everything does not see the alignment page 

[Hawks_Eye]

Hi @cathy92064 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

When your HP OfficeJet 6958 All-in-One Printer does not recognize the alignment page after installing new ink cartridges, follow these steps to troubleshoot and resolve the issue:

Ensure Correct Installation of Ink Cartridges:

• Open the printer’s ink cartridge access door and make sure the cartridges are properly installed and locked in place.
• Double-check that you have removed any protective tape from the new cartridges.

Clean the Scanner Glass:

• Lift the scanner lid and clean the scanner glass with a lint-free cloth and a mild glass cleaner, making sure there are no smudges or debris that could interfere with the scan.

Reprint the Alignment Page:

• From the printer's control panel, select Setup (gear icon).
• Go to “Printer Maintenance” and select “Align Printheads.”
• The printer will print a new alignment page. Make sure to use this freshly printed page for the alignment process.

Proper Placement of the Alignment Page:

• Place the printed alignment page face down on the scanner glass. Align it according to the markings on the glass.
• Close the scanner lid.

Restart Alignment Process:

• After placing the alignment page correctly, press the “OK” button on the printer’s control panel to start the alignment scan.

Power Cycle the Printer:

• Turn off the printer and unplug the power cord.
• Wait for at least 60 seconds before plugging it back in and turning the power back on.
• Retry the alignment process.

Check Firmware Updates:

• Ensure that your printer firmware is up to date. You can check for updates using the HP Smart app or by visiting the HP Support website.

Reset Printer Settings:

• Resetting the printer to its default settings can sometimes resolve alignment issues.
• Go to Setup > Printer Maintenance > Restore > Restore Factory Defaults.

Manual Cleaning of Printheads:

• If the alignment issue persists, consider manually cleaning the printheads.
• Instructions can be found in your user manual or via the HP Support website.

If you've tried all these steps and the problem continues, there may be a hardware issue.

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Regards, 

Hawks_Eye