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‎06-19-2020 10:52 AM

HP Recommended
Product: HP Office Jet Pro 8600 plus CM750A
Operating System: macOS 10.13 High Sierra

A part that connects the printer carriage has disconnected.  It is a thin metal or plastic strap attached to the left hand side of the carriage track and to the right hand side of the carriage.  The end that attaches to the carriage has a U-shape that looks as if it should attach to the carriage and enable it to move.  How do I reattach it?

1 REPLY 1

‎06-23-2020 05:12 AM

HP Recommended

@Big-Mac, Welcome to the HP Support Community!

 

As this is a hardware issue with the printer, please reach out to the HP Support in your region regarding the service options for your printer. 

 

For more info on resolving the carriage jam issue, refer to this document.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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