printer continues to print documents

[Canadaboi]

Basically what happened is that my printer keeps printing documents that have already been printed. (previous completed printed documents)
I hit the Xmas button to stop the previous document.

I am currently using my phone but I also have windows 10 on my laptop if that makes it easier.


I would just like it to stop printing a 10 page document every time.

[Drakster · Accepted solution]

Hi @Canadaboi,

Welcome to the HP Support Forums!

I see that you're unable to stop the same print job from printing on your HP Deskjet 2540 All-in-One Printer. I would be happy to look into this with you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

It sounds like there is a print job stuck in the print queue. Depending on where you printed the original document from, you will need to clear the job out of the queue.

To clear the print queue on your Android phone, try these steps.

• Go to the App Manager, select Print Spooler, and Clear Cache/Clear Data.

To clean the print queue on the computer, follow this guide:

• HP Printers - Print Jobs Stuck in Print Queue (Windows)

I hope this helps. Please respond if you have any concerns. I hope you have a great day!