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‎08-08-2016 04:20 PM

HP Recommended
Product: Inkjet Pro 8620

Can print from my computer to printer - print & scan doctor did scan, scan function ok -printer power button on ( will not shut off when pressed) - have done sliding finger across screen (right to left).  Where do I go from here?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-09-2016 08:03 AM

HP Recommended


Welcome to the HP Forums.
I hope you're well @Help44,

 

 

I understand your Officejet 8620 will not power off when you hold in the power button, and I wanted to reach out to help.

 

My suggestions would be to try a power reset on the printer, and ensure the printer is plugged in directly to a wall outlet to begin. If that does not help, try checking for a firmware update. If all else fails, call phone support to see about a replacement unit with HP. Here are all of the links to help!

 

Reset:

With the printer turned on, disconnect the power cord from the rear of the unit.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the unit.
If the printer does not turn on by itself, press the Power button to turn it on.

 

Finding the Latest Firmware Updates for Your HP Printer

 

 

If you have any troubles, let me know and I will do my best to help.


Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help. 🙂


Have a great day:D

 

 

HP Technical Support can be reached by clicking on the following link:

http://support.hp.com/gb-en/contact-hp/


(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

 

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-09-2016 08:03 AM

HP Recommended


Welcome to the HP Forums.
I hope you're well @Help44,

 

 

I understand your Officejet 8620 will not power off when you hold in the power button, and I wanted to reach out to help.

 

My suggestions would be to try a power reset on the printer, and ensure the printer is plugged in directly to a wall outlet to begin. If that does not help, try checking for a firmware update. If all else fails, call phone support to see about a replacement unit with HP. Here are all of the links to help!

 

Reset:

With the printer turned on, disconnect the power cord from the rear of the unit.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the unit.
If the printer does not turn on by itself, press the Power button to turn it on.

 

Finding the Latest Firmware Updates for Your HP Printer

 

 

If you have any troubles, let me know and I will do my best to help.


Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help. 🙂


Have a great day:D

 

 

HP Technical Support can be reached by clicking on the following link:

http://support.hp.com/gb-en/contact-hp/


(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

 

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Was this reply helpful? Yes No

‎02-09-2017 02:43 PM

HP Recommended

HP officejet Pro 8610 control panel will not light

Was this reply helpful? Yes No
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