printer cutting off bottom of letters

[bigbob]

Printer is printing but cutting off the bottom of a number of lines on the page. It seems like it needs a realighmenet but I don't know how to do that.

[Jeet_singh]

@bigbob,

Thank you for reaching out to us on HP Support Forums! I see from your post that you are having issues while printing from your HP Envy printer. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Is it happening only while printing from one particular application or with all the applications?

Are you able to make a copy from the printer?

In the meantime, let's try these steps here: 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out good, I would suggest the next step would be to do a clean install of the printer drivers: 

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Restart the computer

Now click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-5660-e-all-in-one-printer-series/... to download the printer software.

Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

If the copy comes out bad, I would suggest you could try to do a printer firmware.

You can either do it directly from the printer control panel or you can download the printer firmware from our HP support website. Here's the firmware for your printer - https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-5660-e-all-in-one-printer-series/...

For more details on how to perform a firmware update, please click here: HP Printers - Updating or Upgrading Printer Firmware

Once done, restart the printer.

Could you please respond to this post with the details and with the results of the troubleshooting for further assistance.

Eagerly waiting for your response!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[sporfyris]

Your fix for cut off letters worked for me but I am wondering if I can plug printer back into the surge protector?

[atharva_gp]

@sporfyris,

HP recommends using the printer with a direct wall outlet.

Sometimes the printer when connected to a surge protector, may not get sufficient voltage for its normal operation.

Hence you may end up facing some issues while using the printer.

Here is a similar KB article link that explains issues that you may encounter if the printer is connected to a surge protector.

The printer would work with the surge protector but sometimes might have intermittent issues.

Let me know if this helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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