printer does not print text

[ANNACONFUSED]

 I have tried to set up my printer. I know im hopeless. It use to print and the next time i went to print it wouldnt print anything. NOW IM LOST. I deleted it and reset it up. It prints the HP data page and photos but there is no text.  I am completely confused as it  worked before. Albiet it didnt scan but it printed ,. Why am i such a lamebrain. Can anyone help but it easy jargon please

[sandytechy20]

@ANNACONFUSED

Welcome to the HP support community.

Are you getting any error messages?

Meanwhile:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer using HP Smart app

Click here to download the driver.

Update the printer firmware

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[ANNACONFUSED]

Hi, when i get to  type in printui.exe it comes up with Ptinter user interface and i get lost because it doesnt have a tab for Driver 

[sandytechy20]

@ANNACONFUSED

This might require remote access to the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

Cheers.