printer does not print

[Baba99]

Printer is about 6 months old, working fine until today.  Printer receives wireless message to print and responds in normal fashion, but just kicks out a blank page.  Ink levels are good.  No error messages on printer screen and no recent software or driver changes.  Help please--thanks.

[WAWood · Accepted solution]

Baba99

Hello;

Allow me to welcome you to the HP forums!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this Printer is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck

[Baba99]

Called help number and found rep to be very responsive.   Issue was dealt with under warrenty--it turned out to be a dirty copper contact on the black ink cartridge--a wipe of that solved the problem.