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‎08-08-2021 05:04 AM

HP Recommended
Product: OFFICEJET PRO 9016
Operating System: Microsoft Windows 10 (64-bit)

Continually getting the error code B305DFF9 on my printer - have tried the unplugging several times but it only lasts a few minutes before the screen goes blue again. any advice please

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-11-2021 12:19 PM

HP Recommended

@JU21

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand you are receiving a "B305" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

To restore the printer to the original factory defaults

  • From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
  • Touch Printer Maintenance.
  • Touch Restore.
  • Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-11-2021 12:19 PM

HP Recommended

@JU21

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand you are receiving a "B305" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

To restore the printer to the original factory defaults

  • From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
  • Touch Printer Maintenance.
  • Touch Restore.
  • Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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