printer failure 71.02 4A

[stenomom3]

I have a Printer Failure with 71.02 4A as a code and have done all the recommended fixes (updated, restarted, restored to default, removed inks) and I cannot figure out what the problem is and why it's not being fixed with the recommendations.

Please help.

If the printer is dead, just say so!

[Asfiya03]

@stenomom3,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The 71.02 4A error on the HP OfficeJet Pro 8028 typically indicates a hardware failure, often related to the printhead, internal electronics, or ink system.

Since you've already:

• Updated firmware
• Restarted
• Restored defaults
• Removed and reseated ink cartridges

Unplug & Hard Reset

• Turn off the printer, unplug it from power.
• Wait 5-10 minutes (this clears residual charge).
• Plug it back in and power it on.

Try Different Power Source

• Plug the printer into a different outlet, bypassing surge protectors.

I hope this helps.

Take care and have a good day.

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Asfiya03

HP Support