printer failure- there is a problem with the printer or ink system

[cececera]

printer failure error; there is a problem with the printer or ink system. Turn off and on and if problem persists, contact HP

[Max3Aj]

Hi @cececera, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP printer is displaying a "Printer Failure" or "There is a problem with the printer or ink system" error, try the following steps to resolve it:

Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait 5-10 minutes before plugging it back in.
• Turn the printer back on and check if the error persists.

Check for Paper Jams

• Open all printer access doors (front, back, and ink cartridge access area).
• Remove any stuck paper or debris carefully.
• Close all doors and restart the printer.

Inspect the Ink Cartridges

• Open the cartridge access door and remove the cartridges.
• Check for ink leaks or damage.
• Reinsert them properly and ensure they are genuine HP cartridges.

Reset the Printer

• While the printer is ON, disconnect the power cord from the printer.
• Unplug the power cord from the wall outlet.
• Wait 60 seconds, then reconnect everything and turn the printer on.

Update Printer Firmware

• If the printer connects to Wi-Fi, check for updates via the HP Smart app or HP Support website.
• Install the latest firmware to resolve known issues.

Clean the Printhead

If your printer has a removable printhead (like OfficeJet Pro models), try:

• Removing the printhead and wiping the contacts with a lint-free cloth.
• Reseating it properly before restarting the printer.

Perform a Hard Reset (for Persistent Errors)

• Unplug the printer, hold the Power button for 30 seconds, then reconnect the power cable.

Check for Hardware Issues

If none of the above steps work, the issue could be a hardware failure. 
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support