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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-12-2025 02:28 PM

HP Recommended
Product: HP Smart Tank 7301 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

printer heads failed

1 REPLY 1

‎07-15-2025 08:30 AM

HP Recommended

Hi @t3mod,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP Smart Tank 7301 All-in-One Printer is showing a printhead failure. Is that correct? If it’s getting an error, here’s what you can try to do:

1. Check for Error Lights or Messages


2. Reseat the Printheads

  • Turn off the printer and unplug it.
  • Open the ink access door and gently remove both the black and tricolor printheads.
  • Wipe the copper contacts with a lint-free cloth slightly dampened with distilled water.
  • Reinsert them firmly until they click into place.
  • Close the door and power the printer back on.


3. Run Printhead Cleaning

  • From the printer control panel or HP Smart app, go to Settings > Maintenance > Clean Printhead.
  • Follow the on-screen instructions.


4. Update Firmware

 

I hope this helps.

 

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

Was this reply helpful? Yes No
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