printer in "error State"?

[stan572112]

My printer will COPY and print.  It will also print a Status Page.   When i try to print a file, it tells me that the printer is in "error State"? was it hit with a surge? Stan

[VikramTheGreat]

Hi @stan572112,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the detailed description! Since your HP DeskJet Plus 4152 All-in-One Printer can copy and print a status page but shows an "error state" when printing files from Windows 11, it’s likely a software or driver-related issue, not a hardware issue.

Step-by-Step Fix for “Printer in Error State” (Windows 11)

1. Restart Printer and PC

• Turn off the printer and unplug it for 60 seconds.
• Restart your computer.
• Plug the printer back in and turn it on.

2. Check Windows Printer Status

• Go to Settings > Devices > Printers & Scanners.
• Select your printer and click Open Queue.
• Make sure it’s not paused or set to offline.

3. Reinstall Printer Driver

• Uninstall the printer from Settings > Devices > Printers & Scanners.
• Download and reinstall the latest driver: 👉 HP DeskJet Plus 4152 All-in-One Printer Software and Driver Downloads | HP® Support 

4. Check for Windows Updates

• Go to Settings > Windows Update and install any pending updates.

5. Try Printing from the HP Smart App

Sometimes, bypassing the default print path helps: 👉 HP Smart - Free download and install on Windows | Microsoft Store

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat