printer insisting on doing maintenace when I want to print

[Larry_2021]

What is up with the printer wanting to do maintenance when I want to print something? Anyone here?

[Nal_NR]

Hi @Larry_2021,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Have you made any changes to the printer before the issue started?

Have you tried to remove and re-insert the cartridges and check if that helps?

Did you try to perform a Hard reset on the printer?

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove the USB cable, if present.

Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight into a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

f your printer is connected wirelessly, make sure to temporarily connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.

If you have followed the steps suggested and still having the issue, This might require one on one interaction to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Larry_2021]

I have not made any changes and I have replaced old cartridges with new ones a few times already.

Printer maintenance would make a difference if plugged into a surge protector? 

[Nal_NR]

Hi @Larry_2021,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!