printer installation failures

[KK29]

Still some sort of driver problem preventing HP Envy 5660 installation. Usb connection method fails. Strange message after usuing a microsoft trouble shooter. "Printer driver was not installed. The printer driver is not compatible with a polcy enabled on your computer that blocks NT 4.0 drivers. Lenovo G50-45 laptop running windows 10 home edition.

[Jeet_singh]

Hi @KK29,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues installing the printer drivers on your HP Envy printer. Don't worry as I have a few suggestions which should help you resolve this issue.

Let’s try to fix this issue by doing a clean install. Follow the steps mentioned below:

· First, unplug the USB cable from the printer if present.

· Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.

· Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

· Restart your computer.

· Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.

· Once in device manager, click on the view tab in the top & choose “Show hidden devices”.

· Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".

· Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says, “Unknown device”.

· Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.

· Under print server properties, go to drivers - remove any entry there as well.

· Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

· Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.

· Now restart your computer again.

· Open the Run window again, type “services.msc” and press ok to get services window.

· Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.

· Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.

· Repeat the same exercise on “Function Discovery Resource Publication” as well.

· Click on  http://ftp.hp.com/pub/softlib/software13/printers/EN5660/EN5660_Full_WebPack_40.11.1135.exe and install the software.

· Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

If you are still facing the issues to remove the driver, then try using a 3rd party software removal applications like "Revo uninstaller" or "Wise" to completely remove the programs.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[KK29]

I tried the solotion. When I got to printui,exe/s the computer did not find it. So I did as many of the things proposed beyond that, that I could do. When the program tries to install via usb cable i get a big red x through cable which is same red x i get through wireless connection effort. When I try to "add a printer" from the devices screen on control panel, I get message 

:Windows cannot installHP ENVY 5660 kernel mode print driver . To obtain a  driver compatible with the version  of Windows you are running, contact the manufacturer. As an aside , I have spent over 8-9 hours with a microsoft technician in control of my computer [3 different sessions] to no avail. My problem started originlly when my computer froze during an upgrade and Microsoft reinstalled windows 10 . That's when I lost printer installation and ability to install printer. For you service veterans FUBAR is the best definition of my situation.

[A4Apollo]

Hi! @KK29, I am the Mr.Robot. It looks like you were interacting with @Jeet_singh, but he is out of the office today, so I'll take over from here.

I appriciate your efforts for trying out the steps.

As you mentioned the issue still persists after trying out the steps.

Try disabling the firewall and update the windows to the latest version and check if it helps.

Then try installing the printer drivers and check if it works.

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[KK29]

to Mr Robot and Jeet Singh I appreciate both of your responses. I am due to go back on line with Microsoft tech; so I will defer trying thsi until that is over.

[DavidSMP]

Hi @KK29,

I read the post. Thanks for the reply. As @MR Robot and @jeet Singh are out of office for the day, I am replying on their behalf.  Please get back to us on this one you are done with the Microsoft technician if the issue persists.

Take care and have a blessed week ahead.

[KK29]

Thanks David SMP. will do. The windows tech told me last week that windows was coming up with a fix by this Wednesday.

Hope this is true there are lots of people with other brands of printers also having problems.

[Jeet_singh]

Hi @KK29,

Thank you for replying,
Please take your time and get back to me with the results,
 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,

[KK29]

Here are a couple of messages I got while trying to install printer. Perhaps these will give a clue.

Windows cannot install kernel mode printer driver. Contact manufacturer for driver compatible with version of windows you are using.

Printer driver was not installed. The driver is not compatible with a policy enabled on your computer that blocks 4.0 drivers.

[Jeet_singh · Accepted solution]

Hi @KK29,

As I understand you have tried the steps suggested and still having the issue. Don't worry as I have a few other steps which should help you resolve this issue.

This looks like a possible issue with the computer. I would suggest here is to run the Windows update troubleshooter and then update the drivers.

For more assistance, please follow this link: Windows Update Troubleshooter

Alternatively, I recommend you delete the driver at the root level and retry, follow the steps below: 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

And then install the drivers using the instructions on this link: Click here

Keep me posted, 

If the information I've provided was helpful,  

Give us some reinforcement by clicking the solution and kudos buttons,  

That'll help us and others see that we've got the answers! 

Good Luck.