printer is asleep

[kennyd5]

printer is asleep, attempted all the suggestions without any luck.  Lights on printer are all ok

[Hawks_Eye]

HI @kennyd5 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I understand you are trying to troubleshoot your HP DeskJet 2752e All-in-One Printer stuck in sleep mode. 

Please try the following steps:
 

1. Power Cycle the Printer

• Unplug the printer from the power source without turning it off.
• Wait for about 60 seconds.
• Plug the printer back into the power source and turn it on.
• Check if the printer wakes up.

2. Check for Printer Firmware Updates  Update the firmware on an HP printer

Sometimes, outdated firmware can cause issues like this. Here's how to check for updates:

• HP Smart App: Open the HP Smart app on your macOS device. Under Printer Settings or Printer Maintenance, you should find a section to check for updates.
• HP Website:
  1. Go to HP Support - Software & Drivers.
  2. Enter "HP DeskJet 2752e" in the search bar.
  3. Select your printer and your operating system (macOS Monterey).
  4. Check for any available firmware updates. If an update is available, download and install it following the on-screen instructions.

3. Check Energy Settings

• HP Smart App: Open the HP Smart app, navigate to Settings > Energy Settings, and check the sleep settings. You can either disable sleep mode or set the time for a longer period before it goes into sleep.

4. Print Scan Doctor

• HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. 
• Download and run HP Print and Scan Doctor from the link below to quickly and automatically perform several troubleshooting tasks known to resolve this issue. 
• When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
• Link: https://support.hp.com/in-en/help/printscandoctor

5. Use HP Easy Start HP Easy Start

If the issue persists, use HP Easy Start to reinstall the latest drivers and software for your printer:

1. Download HP Easy Start from HP’s website.
2. Follow the instructions to reinstall and update your printer drivers.

Refer to this document: HP DeskJet 2752e All-in-One Printer User manual

HP printer setup (HP Smart app)
 

I hope this helps. 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye