printer is not putting ink on paper

[Impatient4]

Installed a new cartridge for my HP Laserjet printer MFP 140we.  I now cannot get ink to be put on paper as it prints.  The paper feeds the printer just fine.  But the paper is blank.  Keep getting Error 2. The Smart App has told me the timer needs to be reset. Also, how do you find the IP address?

From Trouble 4

[Gaya1239]

Hi @Impatient4,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand there are a couple of issues happening with your HP LaserJet MFP M140we Printer. Let's address them step-by-step:

1. Blank Pages After Replacing the Cartridge

The issue where the printer is not putting ink on paper, despite feeding paper correctly, could be due to several factors:

• Cartridge Issues: Ensure that the new toner cartridge is installed correctly. Sometimes, protective seals or plastic tabs can be left on the toner, which would prevent ink from being transferred to the paper.
• Toner Problems: If the toner cartridge is defective or damaged, it could result in no ink being applied to the paper. Try gently shaking the toner cartridge from side to side to redistribute the toner inside.
• Print Settings: Make sure that the print settings on your computer are correct and that you have selected the correct printer.
• Printer Error: If the printer displays an error code (like Error 2), it could indicate a deeper mechanical issue. Try turning off the printer, unplugging it, and waiting for a few minutes before plugging it back in and restarting it.

2. Resetting the Timer

If the HP Smart App is asking you to reset the timer, this likely refers to resetting the printer’s internal timer for the toner cartridge, which can be done through the printer settings:

• Open HP Smart on your computer.
• Go to Printer Settings or Manage Printer.
• Look for an option to reset the cartridge or printer settings. If you cannot find it in the app, try the printer's control panel (refer to the printer's manual for specific instructions on resetting).

3. Finding the IP Address

To find the IP address of your HP LaserJet MFP M140we printer:

1. Using Printer Display: On the printer’s control panel, navigate to the Wireless or Network menu (this varies by model) and look for an option like View Network Settings or Printer Information. The IP address will be listed there.
2. Printing a Configuration Page: If you're unable to find the IP address manually, you can print a network configuration page directly from the printer:
   • On the printer’s control panel, press the Information button (it may look like a "!" or be labeled "i").
   • Select Print Configuration Page. This should print a page containing your printer’s IP address and network information.
3. Using HP Smart App: The HP Smart App can also show the printer’s IP address under the Printer Settings section.

Refer to this document: HP LaserJet MFP M140we Printer User manual 

HP printer setup (HP Smart app) 
Fix poor print quality on HP LaserJet MFP M139-M142 printers

I hope this helps. 

Take care and have a good day.

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