printer is printing blank pages, there is ink and the printer is updated

[hannahseaney]

printer is printing blank pages, there is ink and the printer is updated

[Raj_05]

Hi @hannahseaney,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is printing blank pages despite having ink and being updated, here are some troubleshooting steps you can try.

Check Ink Cartridges:

• Ensure the ink cartridges are installed correctly and are not clogged.
• Remove the cartridges and gently clean the gold contacts and print head with a lint-free cloth slightly dampened with distilled water.

Print Head Cleaning:

• Use the printer's built-in cleaning function. This is usually found in the printer settings on the control panel or through the HP Smart app on your computer.

Check for Error Messages:

• Look for any error messages on the printer's display panel or in the HP Smart app that might indicate a problem.

Print a Test Page:

• Try printing a test page to see if any color appears. This can often be done from the printer settings.

Update Drivers:

• Ensure your printer drivers are up to date. You can download the latest drivers from the HP support website.

Check Printer Settings:

• Ensure that you are using the correct paper type and print quality settings in the printer properties.

Power Cycle the Printer:

• Turn off the printer, unplug it for about a minute, then plug it back in and turn it on.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor, a free tool that can help diagnose and resolve printing issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support