printer issues

[JoJo2142]

my printer was printing and then stopped printing without finishing

blue light on

green light on

red light on

orange light on

i don't see a paper jam

i shut off the printer and it didnt help

[Raj_05]

Hi @JoJo2142,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be an issue with your HP ENVY Pro 6452 printer. The lights you're describing typically indicate different statuses or errors. Let's troubleshoot this.

• Blue Light: Usually indicates that the wireless connection is active. If you're printing wirelessly, this light being on is normal.
• Green Light: This usually indicates that the printer is on and ready.
• Red Light: A red light typically indicates an error or issue. It could be related to various problems such as a paper jam, low ink levels, or a hardware malfunction.
• Orange Light: An orange light could indicate a variety of issues, including low ink or toner levels, a paper jam, or a problem with the printer's hardware.

Since you've already checked for paper jams and restarting the printer didn't resolve the issue, here are a few more steps you can try:

• Check Ink Levels: If your printer has a screen, navigate to the ink or toner levels to see if any cartridges are low or empty. If they are, replace them with new ones.
• Restart Your Computer: Sometimes issues can be resolved by restarting your computer or the device you're printing from.
• Check for Software Updates: Make sure your printer's software and drivers are up to date. You can usually do this through the HP Smart app or by visiting HP's website.
• Reset the Printer: If none of the above steps work, you can try resetting your printer to its factory settings. Refer to your printer's manual for instructions on how to do this.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support