printer keeps printing "Printer Information Page" over and over again

[Sreenevas]

Hi Team, 

As soon as switch on the printer, its starts printing the Printer Information Page and Wireless Quick Guide page automatically and it never stops

[Raj_05]

Hi @Sreenevas,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet Ink Advantage 2776 All-In-One Printer is continuously printing the Printer Information Page and Wireless Quick Guide page every time you switch it on, there could be a few reasons behind this issue. Here are some steps you can take to troubleshoot and resolve the problem.

Check for Jammed Paper:

• Make sure there is no paper jam in the printer. Even a small piece of paper left in the printer can trigger continuous printing.

Reset the Printer:

• Turn off the printer.
• Disconnect the power cord from the back of the printer.
• Wait for about 60 seconds.
• Reconnect the power cord and turn on the printer.

Update Firmware:

• Visit the official HP support website for your printer model.
• Check if there is a firmware update available for your printer.
• If yes, download and install the latest firmware.

Factory Reset:

• Perform a factory reset on your printer. Please note that this will reset all settings on your printer, including wireless settings.
• Refer to your printer manual for instructions on how to perform a factory reset.

Check for Software Issues:

• Ensure that the printer drivers on your computer are up to date.
• Uninstall and reinstall the printer software on your computer.

Wi-Fi Connection:

• If the printer is connected wirelessly, check the Wi-Fi connection.
• Ensure that the printer is connected to the correct Wi-Fi network.
• Try connecting the printer via USB to see if the issue persists.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Sreenevas]

Hi Team,

I have done the Reset, Checked the Jam Paper and updated the firmware as well.

On Software update, when i have checked in HP Smart App, it says the Firmware is upto date.

On the Wifi, yes its connected on same network.

But, How will do a factory reset?

Regards

Sreenevas P

[Raj_05]

Hi @Sreenevas,

Thank you for your response. 

Performing a factory reset on an HP DeskJet Ink Advantage 2776 All-In-One Printer typically involves the following steps.

• Turn on the Printer: Ensure that the printer is turned on.
• Press and Hold Cancel Button: Press and hold the Cancel button on the control panel of the printer for about 10 seconds.
• Power Off and On: While still holding the Cancel button, turn off the printer. Keep holding the Cancel button.
• Release the Cancel Button: After a few seconds, release the Cancel button.
• Power On Again: Turn on the printer again.

The printer should now be restored to its factory settings. Keep in mind that performing a factory reset will erase any custom settings and configurations you have applied to the printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support