printer keeps turning itself off

[bed159]

I have an HP  Smart Tank 5100 all in one printer.  It keeps turning itself off.

[Nal_NR]

Hi @bed159,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP Smart Tank 5100 All-in-One printer keeps turning itself off, here are some troubleshooting steps you can follow to resolve the issue:

1. Check Power Settings

• Energy Saving Mode: The printer might be set to enter sleep mode or turn off after a certain period of inactivity.
  • Go to the printer’s control panel, navigate to Settings or Setup, and check the Energy Saving settings. Adjust the sleep mode or auto-off settings to a longer period or disable them if possible.

2. Ensure Stable Power Supply

• Power Connection: Make sure the power cord is securely plugged into the printer and the power outlet.
• Power Source: Avoid using power strips or surge protectors. Connect the printer directly to a wall outlet to rule out power supply issues.

3. Firmware Update

• Update Firmware: Ensure your printer’s firmware is up to date. Firmware updates can fix bugs and improve printer performance.
  • Download the latest firmware from the HP Support website.
  • Follow the instructions to update the firmware.

4. Reset the Printer

• Reset Printer: A reset can often fix many issues.
  • Turn off the printer.
  • Disconnect the power cord from the printer and the wall outlet.
  • Wait for 60 seconds.
  • Reconnect the power cord to the printer and the wall outlet.
  • Turn on the printer.

Find the next steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @bed159,

Please find the next steps below. 

5. Check for Overheating

• Ventilation: Ensure the printer is placed in a well-ventilated area. Overheating can cause the printer to shut down.
• Dust and Debris: Clean any dust or debris around the printer vents to improve airflow.

6. Factory Reset

• Factory Reset: If the issue persists, consider performing a factory reset.
  • Navigate to Settings or Setup on the printer’s control panel.
  • Find the Restore Factory Defaults or similar option.
  • Confirm the reset and follow any on-screen instructions.

7. Check for Hardware Issues

• Inspect Hardware: Look for any visible signs of damage to the power cord or the printer itself. If any hardware components are damaged, they may need to be replaced.
• Contact Support: If the printer is still under warranty, consider contacting HP support for a hardware inspection or replacement.

8. Check for Software Conflicts

• Printer Software: Ensure that the printer software and drivers installed on your computer are up to date. Outdated software can cause connectivity and power issues.
  • Download the latest drivers from the HP Support website.

9. Disable Auto-Off Feature

• Auto-Off: Some HP printers have an auto-off feature that turns the printer off after a period of inactivity.
  • Navigate to Settings on the printer’s control panel.
  • Find the Auto-Off setting and disable it.

By following these steps, you should be able to diagnose and potentially resolve the issue with your HP Smart Tank 5100 All-in-One printer turning itself off. If the problem persists, it may be a sign of a more serious hardware issue, and contacting HP phone support would be advisable.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.