printer message

[tam_lk]

Printer is connected to wifi. It shows the print jobs but it is not printing. The message is Printing- Can't Open "/private/var/spool/cups/tmp?"

I've turned off and on the printer.

I restarted my computer. 

Can not get any support from hp.

Any help would be appreciated.

Thanks.

[Jay_G24]

Hi @tam_lk,

I'd like to help!

I understand you are unable to print.

The issue could be could by the printer driver.

1. Go to 123.hp.com/setup, and then click Download.

2. After the software downloads, open HP Easy Start.

3. Click File > Uninstall HP Software....

   

4. Read any warnings that display, and then click Continue.

5. When prompted, type your administrator user name and password.

HP Easy Start removes all HP printer software.

Download the updated drivers from here -https://support.hp.com/in-en/drivers/selfservice/hp-envy-7640-e-all-in-one-printer-series/6617267

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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