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Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎09-04-2019 12:00 PM

HP Recommended
Product: Example: HP ENVY 5055
Operating System: Microsoft Windows 8.1 (64-bit)

I am not able to get my HP ENVY 5055 to print anything.  It goes through the print cycle, the page comes out blank.  I have uninstalled and reinstalled the software, cleaned and aligned the print heads/inks, still nothing.  What can I do?

4 REPLIES 4

‎09-04-2019 12:28 PM

HP Recommended

If the printer has been sitting for a long time without being used you can try the following.

Get a plastic dish and put 1/4" of hot water in it.  
Remove the cartridge(s) and put the print nozzle(s) down into the water.  
Soak for five minutes, then remove and clean/dry the contacts with a lint free wipe.  (coffee filter)
Install back in the printer and run a cleaning cycle.

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‎09-04-2019 12:59 PM

HP Recommended

Thanks for your advice, I have done all those steps, and the pages still come out blank.  We now have TWO HP printers that will  not print.,  I have become very disappointed with HP products, and will probably not purchase them in the future.

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‎09-04-2019 01:02 PM

HP Recommended

Is the warranty for both printer over?

I would try a new black cartridge in the 5055.

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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‎09-04-2019 10:52 PM

HP Recommended

Unfortunately, both are past warranty.  I did put in new inks, and still does not print, neither black nor colors.  I am pretty disgusted with it all.  HP is NO HELP at all.

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