printer not turn off and no buttons work

[bosselkhound]

PRINTER WILL NOT TURN OFF EXCEPT WHEN UNPLUGGED. WHEN PLUGGED IN, IT STARTS AND THEN I GET FLASHING WHITE LIGHTS ON WIRELESS, PRINT PHOTOS AND AUTO ANSWER AND A FLASHING ORANGE EXCLAMATION MARK. WHICHEVER BUTTON I PRESS OF THESE NOTHING HAPPENS

[Jerry_57]

Hi @bosselkhound,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It seems that your printer is experiencing a technical issue that is causing it to remain on and unresponsive. Here are some steps you can try to resolve this issue:
 

Perform a Power Reset:
 

• Turn off the printer by unplugging the power cord from the back of the printer.
• Unplug the other end of the power cord from the power source.
• Wait for about 60 seconds.
• Reconnect the power cord to the printer and then to the power source.
• Turn on the printer to see if the issue is resolved.

Check for Paper Jams:
 

• Open the printer and check for any paper jams or obstructions. Remove any paper that may be stuck in the tray or print path.

Ensure Correct Installation of Cartridges:
 

• Make sure that the printer cartridges are installed correctly. Check if the cartridge doors are properly closed.

Run a Wireless Diagnostic Test:
 

• If your printer has a Wireless button, press it to open the Wireless menu on the display, and select the option to run a wireless network test. This might give you more information about whether connectivity issues are affecting functionality.

Check Printer Display for Error Messages:
 

• Look at the printer's display screen for any error messages or codes that could indicate what the problem might be.

Update Printer Firmware:
 

• If possible, check if there are any firmware updates available for your printer on https://support.hp.com/us-en. Updating the firmware can resolve various hardware and software issues.
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support

[bosselkhound]

Hi Jerry

Thanks for your response. However I had already done Items 1-3 and cannot do a wireless diagnostic test as none of the buttons do anything,,,whatever you press all the flashing continues as if the whole thing is frozen

[Jerry_57]

Hi @bosselkhound,

Thank you for your response.

May I know if you can make copies from the printer?

Regards
Jerry_57
HP Support

[bosselkhound]

Cannot take any copies as none of the buttons work as stated

[Jerry_57]

Hi @bosselkhound,

Thank you for your response.

It looks like a hardware issue.

May if the printer is under warranty?

If it's under warranty, our team will take a live lens and check the settings once.


Regards
Jerry_57
HP Support