printer not working

[damites]

I am using Hp laser jet P 1102 printer . It was working probably with my operating system window 10 64 bit. After last update for windows I lost the connection with th printer . I loaded last driver from HP site with full features but also the problem not solved. I used my laptop with windows vista and installed the printer and it is working probably. This means that usb cable is in a good condition. Please I need help to solve this problem  

[sandytechy20]

@damites

Welcome to the HP support community.

I understand that you are getting printer connectivity issues after updating the printer driver, I am glad to assist you.

Follow these steps to fix the issue:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using full feature driver

Click here to download

(Note: Don't connect the USB cable in until prompted during the install.)

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.