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fredoc36
New member
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Message 1 of 2
103
Flag Post

printer off line

HP Recommended
officejet 6100
Microsoft Windows 10 (64-bit)

No changes bur often when I bring the computer out of sleep it is off line and folling HP help insnstructions do not bring ir bac on line.

1 REPLY 1
Raj1788
HP Support Agent
HP Support Agent
11,683 7,958 582 722
Message 2 of 2
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HP Recommended

@fredoc36

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

How is the printer connected? (Wireless/wired)

Are you facing this issue after an update?

 

Download and run HP Print and Scan Doctor

Install HP Print and Scan Doctor on the computer connected to your printer.

  1. Make sure your printer is turned on and connected to the computer.

  2. Download HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool.

  3. On the Welcome screen, click Start to view a list of available printers.

  4. Select your printer in the list, and then click Next.

    If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.

    Example of a list of available printers

  5. Click either Fix Printing or Fix Scanning.

    If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.

    Example of a list of available printers

  6. Review the list of test results, and then resolve any issues found.

    • If you see a checkmark, the printer passed the test.

    • If you see a wrench, HP Print and Scan Doctor found an issue and repaired it.

    • If you see an exclamation point, the test failed and required user action, but the step was skipped.

    • If you see an X, follow the on-screen instructions to resolve the issue.

    Example of the results screen with a problem detected

Assign Manual IP to the printer:

 

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

 

Refer to the video link for step by step instructions - https://www.youtube.com/watch?v=SCnYyq80V9g

 

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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