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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- printer officejet 5258 error cartridge problem

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03-01-2020 03:22 AM
Hi @ananymos ,
Welcome to the HP Support-Community.
Please reset the printer. To do so, do the following steps:
1. turn on the printer and wait until it stops making noise
2. Remove both cartridges and close the access door.
3. Now, with the printer on, unplug the power plug from the back of the printer and wait 60 seconds.
4. now plug in the power cable and put the cartridges back in.
How is the result?
Best,
Nils_K
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I don't work on behalf of HP. | HP Expert program
04-14-2020 01:22 PM
Hi @Tan201 ,
Welcome to the HP Support-Community.
Okay. Are you also using the HP OfficeJet 5250 Series? What happens when ypu remove the cartridges from the printer? Does the message change?
Please clean the electrical contacts of the printer using this manual:
HP inkjet printers - Cleaning the Contacts
Please also run an update of the printer's firmware. If you name me your exact printer, I will be happy to find the update for you. 😊
Best,
Nils_K
Did you get a solution to your question? Please mark it as solved.
Did a post help you? Please click on the "thumbs up", to show this and actively help others.
I don't work on behalf of HP. | HP Expert program