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‎02-29-2020 08:33 PM

HP Recommended
Product: HP officejet 5258

my printer says an error that says: romove and reinstall the indicated cartridge yso

22 people had the same question
3 REPLIES 3

‎03-01-2020 03:22 AM

HP Recommended

Hi @ananymos ,

 

Welcome to the HP Support-Community.

 

Please reset the printer. To do so, do the following steps:

 

1. turn on the printer and wait until it stops making noise
2. Remove both cartridges and close the access door.
3. Now, with the printer on, unplug the power plug from the back of the printer and wait 60 seconds.
4. now plug in the power cable and put the cartridges back in.

 

How is the result?

 

Best,

Nils_K


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‎04-13-2020 07:48 PM

HP Recommended

Did this and still get error messages 

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‎04-14-2020 01:22 PM

HP Recommended

Hi @Tan201 ,

 

Welcome to the HP Support-Community.

 

Okay. Are you also using the HP OfficeJet 5250 Series? What happens when ypu remove the cartridges from the printer? Does the message change?

 

Please clean the electrical contacts of the printer using this manual:

 

HP inkjet printers - Cleaning the Contacts

 

Please also run an update of the printer's firmware. If you name me your exact printer, I will be happy to find the update for you. 😊

 

Best,

Nils_K


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