printer offline and set up won't work

[katiep00]

HP DESKJET 2630

having problems with it since we had to have a new wifi router. 

Doesn't seem to connect from pc/printer to the wireless wifi?

I have bought a new wifi adapter for my pc as the old one was damaged and thought that would help printer connect to wifi but it hasn't.

I have done numerous tests, reconnecting and cant seem to get anywhere with it.

The HP app shows the printer as offline and there's a 'setup' button i press it and nothing happens

Any ideas? 

Thanks

[sandytechy20]

@katiep00

Welcome to HP support community.

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign manual IP address and that should fix the issue.

• On the printer's control panel, press the Wireless button  and the Information button  at the same time.
• Both a Network Configuration Page and a Wireless Network Test Report print.

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.