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‎02-20-2025 02:02 PM

HP Recommended
Product: HP Color LaserJet Pro MFP 3301fdw

Printer is either offline or if on line will not print because it cannot communicate with my mac book pro.

Category:
3 REPLIES 3

‎02-24-2025 02:05 PM

HP Recommended

Hi @JCBIV,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

 

looks like you're printer and your Mac are mad at each other, don't worry let's get them communicating back again.

 

Make sure the printer is powered on and connected to the same Wi-Fi network as your Mac. If you're using USB, try a different cable and port.

 

Restart your printer, Mac, and router. Unplug the printer for 30 seconds, then turn it back on.

 

Reset the printing system on your Mac. Go to System Settings > Printers & Scanners. Right-click on your HP printer and select Reset Printing System. Re-add the printer by clicking the plus (+) button and selecting it from the list.

 

Download and install the latest HP Easy Start for macOS from HP's website. Follow the setup process to reinstall the correct drivers.

 

Try printing with AirPrint. Remove the HP drivers and add the printer as an AirPrint printer: Go to System Settings > Printers & Scanners, click Add Printer (+), and choose your printer. Select Use: AirPrint instead of HP software.

 

If it still doesn't work, let me know what error message you get, and I’ll guide you further! 😊

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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‎02-25-2025 02:14 PM

HP Recommended

Thanks.  Unfortunately, I am not very tech savvy and have no idea how to do most of what you recommend.  I'll send this to my firm's IT folks and see if they can help, which may be a week from now.

Was this reply helpful? Yes No

‎03-07-2025 11:50 AM

HP Recommended

Hi @JCBIV,

 

No worries at all! If you need any further assistance, feel free to reach out, I'm here to help whenever you need! 😊

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Was this reply helpful? Yes No
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