printer out of peper

[Strath4]

printer out of paper

[Raj2111]

Hi @Strath4 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

If your HP ENVY Photo 7864 is showing “out of paper” even when there’s paper loaded, here are some steps you can take to troubleshoot the issue:

Check Paper Load: Make sure the paper is loaded correctly in the tray. The paper guides should be snug against the edges of the paper without bending it.

Inspect the Paper: Ensure the paper isn’t jammed or stuck. Check for any bits of paper left in the printer that might be causing a blockage.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Check Printer Settings: In your macOS, go to System Preferences > Printers & Scanners. Select your printer and ensure it’s set as the default printer. You can also try deleting it and re-adding it.

Run HP Print and Scan Doctor: If you have access to a Windows device, you can use the HP Print and Scan Doctor tool to diagnose and fix printing issues.

Update Drivers: Make sure you have the latest printer drivers installed. You can check for updates through this link:  https://support.hp.com/gb-en/drivers/hp-envy-photo-7800-all-in-one-printer-series/model/16483157?sku...

You may also use this link for troubleshooting :  Click HERE

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support