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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- printer prints photos and text in color inversion in color m...

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1 REPLY 1
04-20-2019 10:13 AM
- Do you face the same issue while making a copy?
Let's try these steps:
Step 1: Power Reset
- Make sure this printer is plugged into a direct wall, not a surge protector.
- Turn the printer on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet. Wait at least 60 seconds
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- Try to print again, if the issue persists, proceed to the next step
Step 2: Uninstall and re-install the printer driver
- In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
- Select your HP Printer.
- Select Uninstall.
- In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
- In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
- Open up the run command with the "Windows key + R" key combo.
- Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
- Click on the "Drivers" tab.
- Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
- Select Ok.
- Select Apply and Ok on the Print Server Properties windows.
- Close Devices and Printers.
- Open up the run command with the "Windows key + R" key combo.
- Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
- Restart the computer.
- Download the printer driver and install it from this link or manually search for drivers from https://support.hp.com/us-en/drivers/printers.
- Open the downloaded file, follow onscreen instructions and complete installation
- Try printing again
Let me know if this information helps.
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ATHARVA_GP
I am an HP Employee
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