printer refuses to print saying there is a problem with my HP account and i am not allowed to print

[vkissinger]

I am trying to print a document after replacing my ink cartridges. they are installed correctly according to the printer and the HP app. however, when i tried to print it said there was a problem with my HP account and i am not allowed to print till that is resolved. i was unable to even get my computer willing to recognize any option other than print to PDF saying driver was out of date. driver updated. computer now recognizes the printer function but the printer still will not let me print until whatever issue with my account is resolved. cannot find anywhere that says i have an issue except the printer. what the hell do i do now. I need this document printed.

[Garp_senchau]

@vkissinger, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you’re facing a frustrating situation with your HP OfficeJet Pro 8034e. The issue seems to involve both the printer not allowing you to print due to an HP account issue, as well as a potential driver conflict.

Let's go step by step through some troubleshooting to help resolve this:

Check the Status of Your HP Account

The printer is likely trying to confirm your HP account status before it will allow you to print. Sometimes, issues can arise if the account is in a suspended state or requires verification.

Log in to your HP account at HP appand check if there are any notifications, account suspensions, or verification requests.

If there is a billing or account verification issue (e.g., subscription to HP Instant Ink or another service), resolve that issue first.

Restart Printer and Devices

Sometimes, a simple restart can resolve connectivity or software errors:

Turn off your printer, wait for 30 seconds, and then turn it back on.

Restart your computer as well to clear any software glitches.

Reinstall Printer Drivers

You mentioned that the driver was updated, but it's still worth checking if the issue lies there. Follow these steps to reinstall the drivers completely:

Uninstall the printer drivers on your computer:

Go to Control Panel > Devices and Printers (or Printers & Scanners in Settings).

Right-click the printer and select Remove Device.

Go to Device Manager and uninstall any related HP drivers (you may see entries under "Printers" or "Imaging Devices").

Download and Install the Latest Drivers:

Go to the HP Driver Support page and enter your printer model (HP OfficeJet Pro 8034e).

Download the latest drivers and install them.

After installation, try to print again.

Check Network Connection

Make sure your printer is connected to the same network as your computer:

On the printer's control panel, go to Settings > Network > Wireless and check if it's connected to Wi-Fi.

If the printer is connected via USB, make sure the cable is securely plugged in.

HP Instant Ink Subscription Check

If you're subscribed to HP Instant Ink, verify that your account is active and there are no service interruptions:

Visit HP Instant Ink and log in to check your subscription status.

Ensure the printer is properly linked to your HP Instant Ink account if you're using that service.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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