printer regionalization reset

[bakesnobread]

Hi, I have seen other posts regarding this issue which say that a code for performing a "regionalization reset" is needed from HP support.  My HP Envy 5534 All-in-One printer was purchased in Germany and uses 301 cartridges. I've moved to the US, where only 61 cartridges are available. These are identical to 301, but the printer says the 61 cartridges are incompatible. I tried the HP printer tech support line, but they did not know what to do and said to simply replace the printer, which is in excellent condition and works fine with the (now empty) 301 cartridges. Please help! Thank you!

[Jay_G24 · Accepted solution]

Hi @bakesnobread,

I understand that you need help in the printer region reset.

To do a printer region reset you need to meet the following conditions.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

If you meet the above conditions, please check your private message for instructions.

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[bakesnobread]

Thanks for your help!  This involved further steps which required information available only from an HP support agent.