printer says OFFLINE

[foo_11-1]

officejet j5780 is offline ck events & get error:               usb\vid_03f02&pid_5b11&mi_02\7&2c1ceae0&0002.

Running Windows 10 on Dell Desktop Inspirion 1600.

[DavidSMP · Accepted solution]

Hi @foo_11-1,

Thanks for stopping by the HP community. A very good day to you.  I reviewed the post regarding assistance with printer offline errors. Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this a happen after a recent power outage or surge?
• Does the printer connect to any other device such as a computer, smartphone or tablet on the network?
• Is it a USB or wireless connection? I am asking you this question because it is showing an error message about the USB.

For now, try these steps:

First run print and scan doctor from this link: http://hp.care/2b4bUIM

 and check if the issue gets fixed.

If it does not get resolved and the printer connects to other computers on the network, then uninstall and reinstall the printer software by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

• Then create a new user account as an administrator  from this link: http://hp.care/2rZfJBC

Log into the new user account after restarting your computer.

Then download the latest full feature driver from http://hp.care/2D2xaeE   and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

• If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://hp.care/2o3acvH
• This will resolve the issue for you.
• If the issue continues, follow all the prescribed steps from this link: http://hp.care/2D5MlUJ to fix printer offline issues.
• If the printer has no hardware issues it should get resolved.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂

[DavidSMP]

Hi @foo_11-1,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂