printer says to return to setup wizard - it was already set up

[trucker551]

printer kept printing the same job but i could not erase the job. had to erase the memory set up. now printer keeps saysing go to set up wizard

[Nal_NR]

Hi @trucker551,

Welcome to the HP Support Community. 

I'd be glad to help you! 

If your HP OfficeJet Pro 8135e All-in-One Printer is continuously prompting you to go to the setup wizard after clearing the print job memory, here are some troubleshooting steps to resolve the issue:

Restart the Printer:

• Power off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.
• This can help reset the printer’s internal memory and may clear any residual settings causing the issue.

Check for Firmware Updates:

• Ensure that your printer's firmware is up to date. You can check for updates through the HP Smart app or the HP Support website.
• Updating the firmware can resolve bugs that might be causing the setup wizard prompt.

Run the Printer Setup Wizard:

• When prompted, follow the on-screen instructions to complete the setup wizard. This may involve connecting to Wi-Fi, setting preferences, or aligning cartridges.
• If you skipped the wizard before, completing it may help re-establish proper functionality.

Reset Network Settings:

• If the printer was previously connected to a network, resetting its network settings may help. This can typically be done via the printer’s control panel:
  • Go to Settings > Network > Restore Network Defaults.
• After resetting, reconnect the printer to your Wi-Fi network using the setup wizard.

Factory Reset the Printer:

• If the issue persists, you may need to perform a factory reset:
  • On the printer’s control panel, go to Settings > Printer Maintenance > Restore Factory Defaults.
• Note that this will erase all your settings, and you will need to set up the printer again.

Tips:

• Check for Error Messages: Pay attention to any specific error messages on the printer’s display as they can guide you to the root cause.
• Reinstall the Printer Drivers: If the problem continues after performing the above steps, consider uninstalling and reinstalling the printer drivers on your computer.

By following these steps, you should be able to resolve the setup wizard issue with your HP OfficeJet Pro 8135e printer. If problems persist, consider reaching out to HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

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