printer/scanner cannot communicate with computer

[tubel]

Trying to scan I get the message that the scanner cannot communicate with the computer. I found a "fix" from Provost. followed the nstructions, i.e. scrubbed-uninstalled, downloaded the the advised download, but when I tried to install it I get the message: This volume does not meet the requirements for this update. So now I am left with a softwareless and thus unusuable printer. Please help. Operating system is Snow Leopard 10.6.8

[startrekkin]

Sorry about the difficulties getting your printer working with your Mac.  It's unclear from your question which software you downloaded.  Have you downloaded and installed the software here: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-106177-4&cc=us&dlc=en&lc=en...

Please try that and post your results.

[tubel]

Unfortunatley that did not work either. . My previous attempt, the one I had posted about and didn't work had me download http"//support.apple.com/kb/DL907 after scrubbing. thanks anyway.

[tubel · Accepted solution]

I messed around with it a bit nd git everything to work, finally. So startrekker, I give you a thumbsup kudos.

[PCAsta]

Hello and welcome to the HP Forums!

I understand that you are no longer able to print/scan from your computer to HP Printer as your computer is not able to communicate.

1. Restart your printer/scanner.

2. Check power and USB cable, make sure they are connected properly.

3. Perform power cycle as it generally fixes 70% issues with printer/ scanner.

4. Reinstall updated drivers on your computer.

5. check if there any firmware updates that are available for your printer/ scanner.

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Incase the issue persist you may contact Hp Printer support