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‎01-22-2021 01:12 PM

HP Recommended
Product: hp envy 4524
Operating System: Microsoft Windows 10 (64-bit)

my hp envy 4524 screen has turned from blue to pink & printer has no response?  - happened suddenly - anyone any clue please?  thank you

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-27-2021 09:04 AM - last edited on ‎08-20-2024 12:14 PM by Retired

HP Recommended

@BT6

 

Welcome to HP Support Community


I would like to help

 

Please try these steps

 

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Also ensure the printer has the latest Firmware https://support.hp.com/us-en/document/ish_1776648-1643972-16


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-27-2021 09:04 AM - last edited on ‎08-20-2024 12:14 PM by Retired

HP Recommended

@BT6

 

Welcome to HP Support Community


I would like to help

 

Please try these steps

 

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Also ensure the printer has the latest Firmware https://support.hp.com/us-en/document/ish_1776648-1643972-16


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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