printer series 5200 error code 0xb8cf72fe

[TerryMcE]

I got a new laptop Windows 11 - which now does not work with my HP 5200 printer.  I get error code 0xb8cf72fe.

Then the printer "freezes" and I cannot get back to the menu or do anything else.

Suggestions?

Thank you.

[Sneha_01]

Hi @TerryMcE,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error code 0xb8cf72fe on your HP 5200 printer suggests there might be a serious issue, possibly related to firmware or hardware. Here’s a step-by-step guide to troubleshoot and potentially resolve the issue:

1. Perform a Power Cycle

Turn Off the Printer:

• Power Down: Turn off the printer using the power button.

Unplug the Printer:

• Disconnect: Unplug the power cord from the printer and the wall outlet.

Wait:

• Wait: Leave the printer unplugged for at least 60 seconds to allow any residual power to dissipate.

Reconnect and Power On:

• Plug In: Reconnect the power cord and plug it back into the wall outlet.
• Turn On: Turn the printer back on and see if the issue is resolved.

2. Update or Reinstall Printer Drivers

Download Drivers:

• HP Support: Visit the HP Support website and search for your HP 5200 printer model.
• Download: Download the latest drivers compatible with Windows 11.

Install Drivers:

• Run Installer: Install the downloaded drivers by following the on-screen instructions.

Check for Updates:

• Windows Update: Ensure Windows 11 is fully updated by going to Settings > Update & Security > Windows Update.

3. Check for Firmware Updates

1. Firmware Update:
   • HP Support: Visit the HP Support website and check if there are any firmware updates available for your HP 5200 printer.
   • Download and Install: Follow the instructions provided to update the printer’s firmware.

4. Reset Printer to Factory Defaults

Access Printer Menu:

• Navigate to Settings: If possible, access the printer’s menu through the control panel.

Factory Reset:

• Find Reset Option: Look for an option to restore the printer to factory settings. This is often found under Setup or Maintenance.

Confirm Reset:

• Follow Prompts: Confirm the reset and wait for the printer to restart.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support