printer status : idle

[pr2501]

error

[Raj_05]

Hi @pr2501,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP printer shows a status of "Idle" with an "Error" message, it can be frustrating. Here are some steps you can follow to troubleshoot and resolve the issue.

Check Connections:

• Ensure that all cables (USB, power, etc.) are securely connected.
• If using a network printer, verify that it is connected to the Wi-Fi network.

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Check for Error Messages:

• Look for any specific error messages or blinking lights on the printer's control panel that could indicate the problem.

Clear Print Queue:

• On your computer, go to the Devices and Printers section.
• Right-click on your HP printer and select See what's printing.
• Cancel any pending print jobs that might be causing the error.

Run Printer Troubleshooter (Windows):

• Go to Settings > Devices > Printers & scanners.
• Select your printer and click on Manage.
• Click on Run the troubleshooter to diagnose and fix issues.

Update Printer Drivers:

• Make sure your printer drivers are up to date. You can visit the HP website to download the latest drivers for your printer model.

Check for Paper Jams:

• Inspect the printer for any paper jams or obstructions. Remove any jammed paper carefully.

Reset the Printer:

• If the error persists, consider performing a factory reset on the printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support