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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- printer still validating hours later

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07-30-2024 10:33 AM
I replaced an ink cartridge this morning (yes it was an actual HP cartridge) and ever since the printer says validating please wait. I have taken the cartridges in and out - I have shut down and unplugged the machine multiple times for over an hour and still we are stuck at this point. Is there a way to hard reset this thing ???? Or do I just go buy a new one. 😞
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Accepted Solutions
07-31-2024 01:58 PM
Hi @JenWilson,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are facing an issue with your HP OfficeJet Pro 8025e All-in-One Printer. The “validating” issue can be frustrating. Here’s what you can try to fix it:
- Check Cartridge Installation: Make sure the new cartridge is properly installed. Remove the cartridge and reinsert it, ensuring it clicks into place.
- Check Cartridge Compatibility: Double-check that the cartridge you used is compatible with your HP OfficeJet Pro 8025e. Sometimes, even genuine HP cartridges can cause issues if they’re not the correct model.
- Clean Contacts: Gently clean the metal contacts on both the cartridge and the printer using a soft, lint-free cloth. Dust or ink residue can sometimes cause communication problems.
- Update Firmware: Ensure your printer’s firmware is up to date. You can check this from the HP Smart app or the printer's control panel. Update the firmware on an HP printer
- Factory Reset: To perform a factory reset:
- On the printer’s control panel, go to the Setup menu.
- Select Printer Maintenance or Tools (the exact wording may vary).
- Choose Restore Defaults or Factory Reset.
Refer to this document: HP OfficeJet Pro 8025e All-in-One Printer User manual
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.
07-31-2024 01:58 PM
Hi @JenWilson,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are facing an issue with your HP OfficeJet Pro 8025e All-in-One Printer. The “validating” issue can be frustrating. Here’s what you can try to fix it:
- Check Cartridge Installation: Make sure the new cartridge is properly installed. Remove the cartridge and reinsert it, ensuring it clicks into place.
- Check Cartridge Compatibility: Double-check that the cartridge you used is compatible with your HP OfficeJet Pro 8025e. Sometimes, even genuine HP cartridges can cause issues if they’re not the correct model.
- Clean Contacts: Gently clean the metal contacts on both the cartridge and the printer using a soft, lint-free cloth. Dust or ink residue can sometimes cause communication problems.
- Update Firmware: Ensure your printer’s firmware is up to date. You can check this from the HP Smart app or the printer's control panel. Update the firmware on an HP printer
- Factory Reset: To perform a factory reset:
- On the printer’s control panel, go to the Setup menu.
- Select Printer Maintenance or Tools (the exact wording may vary).
- Choose Restore Defaults or Factory Reset.
Refer to this document: HP OfficeJet Pro 8025e All-in-One Printer User manual
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.
07-31-2024 02:04 PM
Thank you so much! What I actually ended up doing was I reinstalled my depleted yellow ink cartridge. The printer cycled thru normally. Then I removed the depleted yellow and reinstalled the same "new" HP yellow cartridge. The printer once again cycled thru as normal and all has worked well since. I appreciate very much you getting back to me with a solution, however what I did ended up working.
07-31-2024 04:44 PM
HI @ JenWilson,
That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us.
If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!
Have a great day ahead!
Gaya1239
HP Support
A_Gayathri
HP Support Community Administrator.