printer stoped working with account error

[Opalt6]

my printer stopped working with a message accounr error. Did a factory reset and still will not print.

[VikramTheGreat]

Hi @Opalt6,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it is when your HP OfficeJet Pro 8028e stops printing and shows an account error, even after a factory reset. You’ve done the right thing by trying the reset, and I’m here to help you move forward.

This error typically occurs on HP+ or Instant Ink-enrolled printers when:

• The printer is not properly linked to your HP account.
• The internet connection is unstable or missing.
• The printer was reset but not reactivated correctly.

Step-by-Step Recovery

1. Reconnect to Wi-Fi

• Make sure your printer is connected to a stable Wi-Fi network.
• On the printer screen, go to Settings → Network Setup → Wireless Settings → Restore Wi-Fi Setup Mode.
• Reconnect using the HP Smart app.

2. Reclaim the Printer to Your HP Account

• Open the HP Smart app on your phone or PC.
• Sign in with your HP account.
• Add your printer again.
• If it says “This printer is already claimed,” follow the prompts to reclaim it.

3. Check HP Account Status

• Go to HP Instant Ink – Ink Monthly Subscription | HP Official Site.
• Make sure your printer is listed and active.
• If not, remove it and re-add it using the printer’s claim code (found in the HP Smart app or printer screen).

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat