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‎06-27-2022 07:16 PM - last edited on ‎06-28-2022 06:45 AM by Moderator

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

HP OfficeJetPro 9010 series, URL:https//192.168.0.11, stopped printing and I get error message telling me it is unable to print and to check my printer. I don't know what happened or how to fix it. Need help.

2 REPLIES 2

‎06-27-2022 07:17 PM

HP Recommended

I am on windows 11 not 10.

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‎07-01-2022 12:59 PM

HP Recommended

Hi @odomd 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing issues with your printer. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

May I know if you are using hp smart or full-featured drivers?

How is the printer connected?

Are you using any security software?

 

Let me know.

Thanks!

 

NIRVANA_95
I am an HP Employee
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