printer stuck in shutting down mode

[Biz-Consultant]

I have followed the instructions several times and it is still stuck in the Sutting down mode and will not turn off at all

[atharva_gp]

@Biz-Consultant,

Thank you for reaching out to the HP Support community!

Please provide the below information to assist you with an accurate resolution.

• What is the model of your printer?
• Do you have any blinking lights or errors on the printer screen?
• Is the printer connected to any network?

[robtdurb]

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@atharva_gp wrote:

@Biz-Consultant,

Thank you for reaching out to the HP Support community!

Please provide the below information to assist you with an accurate resolution.

• What is the model of your printer?
• Do you have any blinking lights or errors on the printer screen?
• Is the printer connected to any network?

---

8600, no blinking lights, on light is solid, printer is connected to a network

[atharva_gp]

@robtdurb,

Let's try these steps:

• If the printer is connected to a WiFi network, turn off the WiFi
• Power Reset the printer
  • Make sure this printer is plugged into a direct wall, not a surge protector.
  • Turn the printer on.
  • Wait until the printer is idle and silent before you continue.
  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet. Wait at least 60 seconds
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, if it does not automatically turn on.
• Check if the printer goes to the main screen
• Try to make a copy. If it works then turn on the WiFi and try making a copy again.

Let me know what happens.

[Peterko1]

Model HP 8725

[atharva_gp]

@Peterko1,

Thank you for reaching out to the HP Support community!

Please provide the below information to assist you with an accurate resolution.

• Is your printer connected on a WiFi network?
• Have you tried restarting the printer and the router mentioned in the above post?
• Are you able to remove the ink cartridges from the printer?
• Do you have any flashing lights on the printer?

[Peterko1]

Wi-Fi yes
restart is only possible after pulling the cable out of the power socket
the printer works, and the problem is repeated again after a few shutdowns

[atharva_gp]

@Peterko1,

Let's try these steps:

Step 1: Update the Printer and the Router firmware

• Refer to this link to update the printer firmware.
• Check if your Router has a firmware update and install the update

Step 2: Disable IPv6

• On the printer control Panel, touch the settings icon
• Go to Network Set-Up > Wireless Settings > Advanced Settings > IP Settings > Enable IPv4 only/disable IPv6
• Save the settings

Check if these changes help. Let me know if you need any further assistance.