printer unable to access my network

[Isaac7105]

Unable to access the network using HP Smart  

HP Deskjet4100e all-in-one series

[A_Gayathri]

Hi @Isaac7105,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP DeskJet 4155e All-in-One Printer is unable to access the network using the HP Smart app, 

here are some steps to help you troubleshoot and resolve the issue:
 

1. Check Network Connection

• Ensure your printer is powered on and within range of your WiFi network.
• Verify that your printer is connected to the same WiFi network as your computer or mobile device.

2. Restart Devices

• Restart your printer, router, and computer or mobile device to refresh network connections.
• Unplug the router, wait for about 30 seconds, and then plug it back in. Wait for the router to fully restart before proceeding.

3. Update HP Smart App

• Make sure you have the latest version of the HP Smart app installed on your device. Check for updates in your device’s app store or on the HP website.

4. Reconfigure Wireless Settings

• Use the HP Smart app to reconfigure your printer's wireless settings:
  1. Open the HP Smart app and select your printer.
  2. Go to "Printer Settings" or "Network Settings."
  3. Select "Restore Network Settings" or "Wireless Setup Wizard" and follow the on-screen instructions to reconnect your printer to your WiFi network.

5. Use the Printer’s Control Panel

• Use the Wireless Setup Wizard on the printer’s control panel:
  1. On the printer control panel, press the Wireless button and Information button at the same time to print a network configuration page.
  2. Follow the steps on the network configuration page to connect your printer to the network.

6. Check Firewall and Security Settings

• Ensure that firewall or security software on your computer is not blocking the HP Smart app or printer communication.
• Temporarily disable the firewall or security software and check if the printer connects. If it does, adjust the settings to allow communication.

7. Reset the Printer

• Resetting the printer might help to clear any issues:
  1. Turn off the printer and unplug the power cord.
  2. Wait for about 60 seconds, then plug the power cord back in and turn on the printer.

8. Run HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool for Windows to automatically diagnose and fix connectivity issues.

9. Check WiFi Signal

• Ensure there are no physical obstructions or electronic devices that might interfere with the WiFi signal between the router and the printer.

10. Reinstall HP Smart App

• Uninstall the HP Smart app and then reinstall it. Reconnect the printer through the newly installed app.

Refer to this document: HP DeskJet 4155e All-in-One Printer User manual

HP printer setup (HP Smart app)
HP printer setup (Wi-Fi network)
Troubleshoot a Wi-Fi connection to an HP printer
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @Isaac7105,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP DeskJet 4155e All-in-One Printer is unable to access the network using the HP Smart app, 

here are some steps to help you troubleshoot and resolve the issue:
 

1. Check Network Connection

• Ensure your printer is powered on and within range of your WiFi network.
• Verify that your printer is connected to the same WiFi network as your computer or mobile device.

2. Restart Devices

• Restart your printer, router, and computer or mobile device to refresh network connections.
• Unplug the router, wait for about 30 seconds, and then plug it back in. Wait for the router to fully restart before proceeding.

3. Update HP Smart App

• Make sure you have the latest version of the HP Smart app installed on your device. Check for updates in your device’s app store or on the HP website.

4. Reconfigure Wireless Settings

• Use the HP Smart app to reconfigure your printer's wireless settings:
  1. Open the HP Smart app and select your printer.
  2. Go to "Printer Settings" or "Network Settings."
  3. Select "Restore Network Settings" or "Wireless Setup Wizard" and follow the on-screen instructions to reconnect your printer to your WiFi network.

5. Use the Printer’s Control Panel

• Use the Wireless Setup Wizard on the printer’s control panel:
  1. On the printer control panel, press the Wireless button and Information button at the same time to print a network configuration page.
  2. Follow the steps on the network configuration page to connect your printer to the network.

6. Check Firewall and Security Settings

• Ensure that firewall or security software on your computer is not blocking the HP Smart app or printer communication.
• Temporarily disable the firewall or security software and check if the printer connects. If it does, adjust the settings to allow communication.

7. Reset the Printer

• Resetting the printer might help to clear any issues:
  1. Turn off the printer and unplug the power cord.
  2. Wait for about 60 seconds, then plug the power cord back in and turn on the printer.

8. Run HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool for Windows to automatically diagnose and fix connectivity issues.

9. Check WiFi Signal

• Ensure there are no physical obstructions or electronic devices that might interfere with the WiFi signal between the router and the printer.

10. Reinstall HP Smart App

• Uninstall the HP Smart app and then reinstall it. Reconnect the printer through the newly installed app.

Refer to this document: HP DeskJet 4155e All-in-One Printer User manual

HP printer setup (HP Smart app)
HP printer setup (Wi-Fi network)
Troubleshoot a Wi-Fi connection to an HP printer
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.