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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- printer validation code

Create an account on the HP Community to personalize your profile and ask a question
07-09-2020 05:16 AM
Hi @jacques66
Welcome to the HP Support Community. I'd be happy to assist you
Are you looking for an eprint claim code ?
If yes, then try steps below -
To find your Printer Claim Code, print a Web Services Information page from the printer's built-in webpage.
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Send a test print job from any device on your network to make sure the printer is connected and can print.
NOTE:
You cannot use Web Services or get your Printer Claim Code if your printer is not connected to your wireless network. A USB connection does not work.
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Type the printer IP address into a web browser on any device connected to your network to open the printer's built-in website.
To find your printer IP address:
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From the touchscreen control panel: Touch the Wireless icon
.
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From the HP Smart app: Click Printer Settings, and then click Printer Information.
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From the printed network report: Press the Information
button to print an information page.
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From the printer website, find the Web Services menu, and then click Print Info Page or Print Information Sheet.
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Find the Printer Code or Printer Claim Code on the page that prints.
If the information page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.
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Add your printer to an HP Smart account using the Printer Claim Code.
If an Invalid Claim Code or other error message displays, remove and then re-enable Web Services before trying again.
You may also refer to - Having Trouble Claiming Your Printer?
Hope this helps! Keep me posted.
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Have a great day!