printer will not print

[HOWARD2222]

My printer will not print.  Tells me will print when the printer becomes available.   I can print off the printer using a different computer.   Was working as recent as a couple of weeks ago.

[Echo_Lake]

@HOWARD2222

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, 

I understand you are not able to print from your Mac as it's not available all the time, to provide an accurate resolution, I need a few more details:

• Are the printer and Mac connected to the same network?
• What is the distance between the router and the printer?

While you respond to that, let's try these steps: 

• Restart the router, the printer, and the Mac
• Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
  If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour: locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

• This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

Perform a ping test to check the connectivity:

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note: There should be 0% packet loss, share the results in your next post.

Try printing. 

• If the issue persists, use the AirPrint driver to print. Refer to - Add a printer on Mac
• And, also update printer firmware: HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
 

Have a great day!