printer will throw out 3 blank copies of anything it is asked to print

[mrsim]

ok so here is the full SP,i have run the HP trouble shooter software and scan doctor 5.0.3 everything has come up green no problem there...so i print a test page that works fine but when i go to actually print a document everything goes donald trump,the machine will spit out 3 blank pages no matter if i go through the windows settings and choose a single print on best quality it just refuses to do anything else but spit out those three blank pages over and over if anyone has encountered a similar problem and has a solution i will be most welcome for the help

thank you

[KrazyToad · Accepted solution]

@mrsim

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that your Printer keeps printing extra 3 blank pages everytime and you have already tried running the HP Print And Scan Doctor

I appreciate all your efforts and expertise in troubleshooting this issue.

Together we will get this sorted out 😊

Let's start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

Then uninstall the Printer driver from Root level and download the Full Feature Software 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Note: Connect the USB cable only when prompted during installation

Please perform these steps at your convenience and keep me posted how it goes 👍

Thank you and have a wonderful day 😀

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

[mrsim]

hello there Krazy Toad,

thank you for the help it did resolve my issue with connectivity problems....now my problem is that the black ink does not seem to be working...i have a new cartridge installed yet it refuses to use it...only the colour one is working

[KrazyToad]

@mrsim

I'm glad the connectivity issue has been taken care of. Please print a Print Quality Report and let me know if black prints

1. Make sure there is plain white paper loaded in the input tray.

2. On the printer control panel, hold down the Power button, and then press the Cancel button once.

3. Release the Power button.

   The Printer Status Report prints.

   Figure : Example Printer Status Report

   

Use the print driver to clean the ink cartridges in Windows.

1. Load plain, white paper into the input tray.

2. Make sure the printer is on.

3. Search Windows for your printer model name, and then click the printer name in the list of results.

   The HP Toolbox opens in a new window.

4. In the printer software, double-click Printer Actions .

5. Double-click Maintenance Tasks .

   The HP Toolbox opens.

6. Click Clean Ink Cartridges, and then follow the on-screen instructions to clean the ink cartridges.

7. After running the tool, click Print to print a test page. If the print quality is still unacceptable, follow the on-screen instructions to run a Second-level clean.

If the issue persists, follow the instructions in Step 12 from this Link: https://support.hp.com/us-en/product/hp-deskjet-1050-all-in-one-printer-series-j410/4027462/document... and let me know how it goes

Thank you 😀

[mrsim]

hello my friend so i followed all your latest instructions and cleaned the cartridges as explained with a lint free cloth making sure not to touch the contacts or nozzles and still the same issue with the black ink cartridge...it is a new cartridge si i am guessing that this printer has had it's day...not to worry as i have now porchased mum a new printer HP ENVY Photo 6230 which has no issues for now and does everything she expects of it...thank you for all your help

[KrazyToad]

@mrsim

I'm glad the new Printer is working great

Do visit our HP Forums and drop us a message anytime you need help

Thank you 😁